You can return the product within 14 days from the date of delivery
Returned goods must not show any signs of use beyond what is necessary to determine the nature and characteristics of the bought item
Please be aware that custom-made products cannot be returned or exchanged
First please contact us by e-mail with information about the return: hello@bebobi.pl
Please include in your e-mail:
1. Order number
2. Your bank account
3. Return reason - it is very important to us
Send the product together with the bill and an annotation in the package with the order number or your name to the following address: BeBobi Senatorska 37 str. 60-326 Poznan / Poland ph. +48 574 611 811
Buyer covered cost of the returned package
After receiving and checking the package we refund the product amount on your bank account (maximum up to 14 days), please note that we do not refund the cost of shipping.
More details you can find in our policy
You can change the product within 14 days from the date of delivery
Only new products that have not been used can be exchanged
Please be aware that custom-made products cannot be returned or exchanged
Please contact us by e-mail with information about the exchange: hello@bebobi.pl
In response, we will inform you about any settlements (additional payment, refund, or sizes)
Send the product together with the bill and an annotation in the package with the order number or name to the following address: BeBobi Senatorska 37 str. 60-326 Poznan / Poland ph. + 48 574 611 811
The buyer covered the cost of the returned package
After receiving and checking the product, we will ship a package with a new product
Please note that the lead time for replacement may be the same as for a new order, up to 5 working days.
If you care about time, let us know about it in the first e-mail and we will try to prepare the product faster
More details you can find in our policy
We put our whole heart into the process of preparing products, but sometimes we can make mistakes too
You get a 2-year warranty from the purchase date
If you want to make a complaint about the product, please contact us by e-mail: hello@bebobi.pl
In the e-mail, please describe exactly the problem and attach photos, also enter the date of purchase
Send the product together with the receipt and an annotation in the package with the order number or name. you can send the parcel using szybkiezwroty.pl website (select the BeBobi store from the drop-down list). The shipment is free.
If you decide to send the package back with another company address it to:
BeBobi ul. Senatorska 37 60-326 Poznań tel. 574 611 811
If the complaint is accepted, the courier's cost will be refunded
After receiving the package, we will check the product and analyze it.
We will inform you by e-mail about the status of the complaint and, if necessary, whether we will repair the product or replace it with a new one.
Remember that most of our products are made to order, so the lead time for replacement may be the same as for a new order, i.e. up to 5 working days.
More detailed information can be found in our policy