FAQ
Processing time depends on the availability of the ordered product. The actual processing time is displayed in the product description, right below its price. Please note that by choosing a different size or configuration, the processing time may change, as we treat this as a new product (a new time will be displayed after selection).
- After placing an order, our warehouse will verify/confirm the availability of products in your order by the next business day at the latest. You will receive an email from us with information about the actual processing time.
- If the product is in stock, we usually ship it on the same or the next business day.
- For products that we sew to your order, the processing time is a minimum of 14 business days.
- If you order a product with modifications that require individual preparation, e.g., a Kuko+ mat with a rigid floor or a Hele trunk, the processing time is up to 21 business days.
- If you ordered more than one product, and any of them require a longer processing time, the entire order will be processed together, according to the longest processing time among the ordered products.
How do we calculate processing time?
Processing time is counted in business days (excluding weekends and holidays) and begins on the next business day after the order is placed. Shipping may occur on the last day of the indicated processing time or the next business day.
Courier transport time should be added to the processing time, which usually takes one business day, although courier companies state a maximum delivery time of up to 48 hours.
We strive to process orders as quickly as possible, so there's a good chance you'll receive your order sooner than you expect!
After placing an order, we send status updates via email so you can track its progress.
We recommend hand washing beds and car seats in soiled areas, but it is also possible to machine wash them on a delicate cycle at up to 30°C, with spinning up to 600 revolutions per minute (after removing all cushions with filling).
We recommend washing car mats as above but without spinning!
Accessories such as leashes, harnesses, and bags can be machine washed on a delicate cycle at up to 30°C, with spinning up to 600 revolutions per minute.
When cleaning all products, remember to:
It's best to remove dirt, such as mud, immediately – for example, using a damp wipe. However, if the dirt is not cleaned immediately, it's worth waiting until the mud is completely dry, then gently crumble off the sand with a dry brush or cloth, and only then clean the area with moisture.
- do not tumble dry products, dry them flat, avoiding direct sunlight,
- do not use bleach or strong detergents,
- do not iron the car seat.
When machine washing, use appropriate detergents to avoid harming the material or the animal's health. Here are some recommendations for choosing detergents:
Hypoallergenic detergents: Choose detergents marked as hypoallergenic, which are free from strong chemicals and irritating substances.
Eco-friendly detergents: Eco-friendly products that do not contain phosphates, artificial colors, or fragrances are safe for animals and the environment.
Fragrance-free laundry detergents: Fragrance-free detergents are a good choice to avoid irritation in sensitive dogs.
Disinfectants intended for animals: Some cleaning agents are specifically designed for use with animal products. Make sure they are safe and do not leave harmful residues.
Washing on a delicate cycle: Use gentle detergents that are designed for washing at low temperatures and do not cause material damage.
Choosing the size of a car mat depends on the specific product. A detailed description of each size can be found on the product pages, where you can familiarize yourself with the dimensions and recommendations. Additionally, to help you choose, we have also prepared a special tab where you will find essential information. Click HERE to go to the tab with size descriptions.
Yes, we offer car mat personalization! You can add selected modifications listed on our website (link to modifications). Simply add the chosen option to your cart and include any additional information required (e.g., dimensions or other details) in the order notes.
If you don't see the modification you need on the list, please contact us at: hello@bebobi.pl, and we will do our best to meet your expectations!
Yes, we offer product repair for damaged items. Please send us photos of the damaged elements (hello@bebobi.pl), and we will prepare a repair quote based on them.
Please send back only clean products, free of fur – otherwise, products will not be accepted for repair :(
You can exchange the product within 14 days of delivery.
Only new products that have not been used are eligible for exchange.
Products custom-made (including added modifications) are not eligible for return or exchange.
First, please contact us by email with information about the exchange: hello@bebobi.pl
We will inform you in response about any potential settlements (additional payment or refund of the difference for the exchanged product).
Please send the product along with the receipt and a note in the package with your order number or name to: BeBobi ul. Senatorska 37 60-326 Poznań tel. 574 611 811
The cost of courier service for the exchanged product is borne by the buyer.
After receiving and checking the product, a package with the new product will be sent to you.
Remember that most of our products are custom-made, so the waiting time for an exchange may be the same as for a new order, i.e., up to 5 business days.
If you are in a hurry, please let us know in the first email, and we will try to prepare the product for you faster.
More detailed information can be found in our regulations.
Our products come with a 2-year warranty from the date of purchase.
If you wish to make a complaint, please contact us by email: hello@bebobi.pl.
In the message, describe the problem, provide the purchase date, and attach photos of the damage.
Send the product along with the receipt and a note (order number or name) via szybkiezwroty.pl (select BeBobi store). Shipping is free.
You can also send the package via another company to the address below.
If the complaint is accepted, we will refund the courier cost.
BeBobi
ul. Senatorska 37
60-326 Poznań
tel. 574 611 811
Upon receipt of the package, we will inspect the product and inform you of the complaint status and the decision regarding repair or replacement.
Please note that for complaint verification and/or repair, we only accept clean products, free of fur.
The waiting time for an exchange can be up to 5 business days. Detailed information can be found in our regulations.
You can return the product within 14 days of delivery.
Only new, unused products are eligible for return.
Products custom-made (including added modifications) are not eligible for return or exchange.
First, please contact us by email with information about the return: hello@bebobi.pl
In the email, please provide:
1. Order number
2. Your bank account number
3. Reason for return - this is very important to us as we always strive for improvement.
Please send the product along with the receipt and a note in the package with your order number or name to: BeBobi ul. Senatorska 37 60-326 Poznań tel. 574 611 811
The cost of courier service for the returned package is borne by the buyer.
After receiving and checking the package, the purchase amount for the product will be refunded to your bank account (within a maximum of 14 days). Please note that the courier shipping fee is non-refundable.
More detailed information can be found in our regulations.
Yes, the sides of both the "Kuko+" full rear mat and the "Dengu" partial bench mats are zippered. This means they can be unzipped and opened from both sides.
When choosing an M-sized car seat, it's essential to consider the dog's weight. The M-sized seat is designed for dogs weighing up to 12 kg or for two small dogs. It's ideal for breeds such as:
- French Bulldog
- Westie (West Highland White Terrier)
- Miniature and Medium Schnauzer
- Miniature and Medium Poodle
- Jack Russell Terrier
- Pug
- Cavalier
The M-sized car seat is the most frequently chosen by customers because even if your dog is smaller, it provides more space for comfortable positioning. Additionally, if your dog weighs slightly more than 12 kg (even by 2-3 kg), the M-sized car seat may still be suitable, especially if you want the car seat to be easily transferable between the front and back seats. In such a case, the dog will be more snugly positioned, which can contribute to a calmer journey, and thanks to the soft sides of the car seat, it will be able to comfortably rest its head or front paws. The M size is therefore a universal choice that combines comfort and functionality for dogs of various sizes.
The size of the car seat is primarily chosen based on the dog's weight, not the specific car model. Our car seats fit most cars because they have adjustable mounting straps – both for the headrest and around the seat. As for seat width, standard front seat dimensions in most cars are 50-60 cm, which corresponds to our M-sized car seat (size S is smaller). The L-sized car seat is designed exclusively for the rear bench seat to provide ample space for the dog.
The car seat in sizes S and M can be mounted on both the front seat and the rear bench. In both cases, an adjustable strap is used around the headrest and additionally, an adjustable strap around the front seat or around the split rear bench (usually the bench is divided into a smaller and larger part – the car seat can be placed on the smaller one).
Size L is mounted only on the rear bench, like S and M, with a strap around the headrest and bench, but additionally has a strap to be attached around the front seat headrest, which provides better support.